Frequently Asked Questions

Yes. Every cigar is stored in our climate-controlled warehouse at 68–72% relative humidity, and each shipment includes a Boveda humidification pack so your cigars arrive in perfect smoking condition.

We require mandatory age verification at checkout (18+) using a GDPR-compliant third-party system, and every delivery requires an adult signature. We reserve the right to cancel any order where age cannot be confirmed.

We ship to more than 20 European countries. Due to tobacco regulations we cannot currently ship to France, Italy, or Spain — see our Shipping page for the full country list and timelines.

Standard Delivery takes 3–6 business days and Express Delivery 1–2 business days, anywhere in our European delivery area. Every order ships fully tracked, and dispatch follows as soon as your payment is confirmed.

Our 2-Cigar Freshness Guarantee has you covered. Photograph the issue and email us within 14 days and we will replace the order at no cost — no return shipping required for damaged goods.

Absolutely. We offer premium gift packaging, custom messaging, curated gift sets, and samplers that let you taste several cigars before committing to a box — ideal for beginners and gifting alike.